Blue Faery's Values

Our values guide all of our decisions, both strategic and operational, and help us tell the world how we interact with those we serve and those we work with in partnership. They inform our strategies for engaging and communicating with the public, our service users, and our funders and guide how we treat each other internally.

Commitment to Outstanding Service

We put patients, families, caregivers, and healthcare providers treating patients first in everything we do. We are their voice. We make it easy for them to communicate with us and with each other. We are responsive to their needs and requests, answering calls, emails, and other communications in a timely, thoughtful, and caring manner. We strive to give our service users what they need whenever possible. We make it easy for people to access the information they need about our organization and the work we do.

Competence with High-Quality Products

We produce high-quality products to achieve our Vision and Mission to support service users, and customers/donors and raise awareness with the general public. Our publications are accessible to all who need them and are well written, well designed, and printed to a high standard. Our online presence is cohesive, branded, and coordinated with messages that reinforce our efforts to be the voice for patients, caregivers, and those working in the field of HCC and hepatitis. The awards we give for research and patient advocacy are delivered through a high quality, robust decision-making process.

Cost-Effective and Efficient

We are primarily a volunteer-driven organization to keep costs down as much as possible. We use technology for virtual management of the organization, with no facility costs or office overheads. We keep administrative costs to a minimum. Transparency of costs and the oversight of these budgets will be managed carefully through good governance by the Board of Directors and any Executive staff that are employed.

Conscientious Collaboration

We stay true to our Mission and Vision and protect patient privacy. We protect the deep trust our service users put in us, never selling or sharing their information for any reason. We are selective and strategic about the partnerships and funding relationships we enter into, aligning these with our Vision and Mission, and keeping the needs of our service users at the heart of everything we do.

Communication and Transparency

We work in partnership with researchers, pharmaceutical companies, donors, and those funding bodies supporting us financially to ensure they have the information they need to reassure them that the work we do together is well-managed, cost-effective, and impactful. We are transparent about our financial management and communicate progress regularly to those helping us do this important, life-changing work.